Terms of Service

Last updated: October 27, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and FGE Diagnostics Inc. ("FGE," "we," "us," or "our") regarding your use of the FGE Analytics platform ("Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of Service

FGE Analytics is a bioinformatics service that:

• Accepts FASTQ sequencing files uploaded by the Customer
• Processes them through automated pipelines (fastp, bowtie2, MetaPhlAn, HUMAnN, Kraken2)
• Returns standardized taxonomic and functional profiles, QC summaries, and downloadable output files

The Service is intended for research use only. It is not a medical device, and results must not be used for clinical diagnosis, treatment, or decision-making.

3. Account Responsibilities

3.1 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update it as necessary.

3.2 API Keys

You are responsible for safeguarding your API keys. Any activity conducted under your API keys is your responsibility. You must notify us immediately at [email protected] of any unauthorized use.

3.3 Authorized Use

You agree not to:

• Use the Service for any unlawful purpose
• Upload data containing personally identifiable information (PII) or protected health information (PHI) without proper consent
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Resell, sublicense, or redistribute the Service without written permission
• Exceed reasonable usage limits (see Section 5)

4. Data & Privacy

4.1 Your Data

You retain all rights to the FASTQ files you upload and the results we return. By uploading, you grant FGE a limited license to process your data solely for the purpose of providing the Service.

4.2 Data Retention

FASTQ files: Deleted within 24 hours of successful pipeline completion.
Results: Retained for 30 days from completion. You may download them anytime during this period.
After 30 days: Results may be permanently deleted without further notice.

4.3 Data Security

We use industry-standard practices to protect your data, including encryption at rest and in transit, access controls, and audit logging. However, no system is 100% secure. You assume the risk of any data breach beyond our reasonable control.

4.4 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, incorporated by reference.

5. Pricing & Payment

5.1 Pricing

Current pricing is displayed at /analytics. Prices are in USD and may be updated at any time, with reasonable notice.

5.2 Payment

Payments are processed by Stripe. By submitting payment information, you authorize us (via Stripe) to charge your payment method for the agreed amount.

5.3 Refunds

Per-sample orders: Refunds are available within 7 days of purchase if the pipeline has not yet started processing. Once processing begins, refunds are not available.

Batches: Refunds for unprocessed samples may be issued within 7 days.

5.4 Subscriptions

If you subscribe to a monthly plan, you agree to the recurring charges until you cancel. You may cancel anytime; cancellation is effective at the end of the current billing period.

6. Service Levels & Availability

We aim for high availability but do not guarantee uninterrupted service. The Service is provided "as is." Scheduled maintenance may temporarily interrupt access.

We are not responsible for delays or failures due to circumstances beyond our reasonable control, including internet outages, cloud provider issues, or force majeure events.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• FGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• FGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR REPUTATIONAL HARM.
• FGE'S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

8. Intellectual Property

8.1 Our IP

The Service, including all software, algorithms, pipeline logic, documentation, and branding, is the exclusive property of FGE Diagnostics Inc. These Terms do not grant you any rights to our IP except as needed to use the Service.

8.2 Your IP

You retain all rights to your uploaded data and results. You grant us no rights beyond what's necessary to provide the Service.

9. Termination

We may suspend or terminate your account if you violate these Terms, abuse the Service, or fail to pay. You may terminate your account at any time by emailing [email protected]. Upon termination, your data may be deleted per Section 4.2.

10. Changes to Terms

We may update these Terms at any time. Material changes will be announced via email or on the Service. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any dispute shall be resolved in the courts of Delaware.

12. Contact

For questions about these Terms, contact us at:

FGE Diagnostics Inc.
213 N Market St. #1158
Wilmington, DE 19801 USA
Email: [email protected]